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Juice Beauty Careers

Careers

At Juice Beauty we understand that great talent drives successful companies. We look for smart and hard-working people that embody our core values and understand quality takes hard work. We are currently growing quickly and hiring sales professionals of all levels, including corporate and field positions. Contact us today employment@juicebeauty.com

Job Listings

Customer Service Manager

Overview: We are currently seeking a professional and enthusiastic Customer Service Manager in the North Bay, San Rafael area. Must have at least 3-5 years solid customer service experience, strong computer skills, typing/data entry and able handle multiple calls within a short period of time.

Requirements:

  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Is able to handle customer complaints.
  • Has a pleasant, patient and friendly attitude.
  • Strong decision making and analytical abilities.
  • Strong detail orientation and communication/listening skills.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Possess a strong work ethic and team player mentality.
  • 5+ years of experience in a customer service or help desk capacity required.
  • Must have experience with multiline telephones, online ticketing systems, and personal computers helpful.
  • Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus.
  • Experience with Internet Explorer and Microsoft Office preferred.
  • Must have experience leading customer service teams

Responsibilities:

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
  • Troubleshoot customer issues over the phone.
  • Use automated information systems to analyze the customer’s situation.
  • Maintain a balance between company policy and customer benefit in decision making.
  • Handles issues in the best interest of both customer and company.

Location: San Rafael, CA Offices

Posted: 2/2/15

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Ecommerce Project Manager

Overview: The Project Manager directs and coordinates ecommerce project activities to ensure that goals and objectives of projects are accomplished on time, with high quality and within budgetary guidelines. The Project Manager must plan, actively manage and deliver within the constraints established for the projects. This includes coordinating the efforts of multiple teams and third-party contractors and/or consultants in order to deliver cross-functional projects.

Responsibilities:

  • Actively direct and manage the project life cycle from project kickoff through development, deployment, testing launch and optimization.
  • Work with project team members to estimate the resources and participants needed to achieve project goals. Work with other department managers for business and technical requirements.
  • Conduct project reviews and release plans with key stakeholders, sponsors and leaders to provide progress and plan to key milestones, manage key decisions and mitigate risks.
  • Report and communicate current status and progress to management and stakeholders. You must be able to implement feedback in a timely fashion, and test, track, resolve bugs, understand and implement coding schemes for tracking purposes.
  • Own and manage specific programs beyond launch to improve business and financial impact such as our auto replenishment and loyalty programs, web site merchandising optimization and recently launched B2B site servicing our spa, boutiques and specialty store partners.

Requirements:

  • 3-5 years of e-commerce project management experience.
  • Bachelor’s degree in management, business, information technology or marketing preferred.
  • Experience with design, implementation and customization of ecommerce retail systems is required.
  • Working knowledge of web marketing, interface design, and architecture.
  • Thorough understanding of Web analytics and SEO strategies and implementation.
  • Experience working both independently and in a team-oriented, collaborative environment is essential.
  • Detail-oriented and highly organized with the ability to handle multiple tasks simultaneously and meet deadlines.
  • Strong written and verbal communication skills.
  • Successful involvement in the launch of eCommerce web sites, preferably for consumer retail sites.
  • Motivated self-starter with a high level of initiative and a sense of urgency.
  • Passion for delivering results and ability to effectively accomplish goals while working in a team-based, open-office environment.

Location: San Rafael, CA Offices

Reports to: Head of Ecommerce

Posted: 1/2/15

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Product Development – Makeup

Overview: Juice Beauty is seeking a highly motived individual to join our Team as Product Development Specialist – Makeup. Primary focus will be to support the product development team in bringing new makeup products to market within a specific timeframe.

Responsibilities: Under the direction of the Product Development Manager the Product Development Specialist Makeup will manage development projects from concept to counter including:

  • Managing set up and day to day operations for makeup labs
  • Create Product Brief to share with laboratories and initiate formula development process and guidance.
  • Provide labs with shade prototypes and formulation direction as well as feedback and redirects on subsequent submissions.
  • Evaluate batches for color accuracy against standards and update outcome of evaluation to labs in a timely manner.
  • Responsible for maintaining project timelines and ensuring that major development milestones are communicated to PD team and suppliers through the development of each new color item.
  • Stay abreast of the competitive market. Research competitive makeup products and technology trends for performance, form and consumer reviews.
  • Present new product concepts, formulas & shade extensions (color, application, texture)
  • Research technology and ingredient trends and ideate their application into the Juice Beauty makeup collection Follow color forecast trends and present to team for new products and product extensions
  • Help to meet gross margins goals.
  • Support other product development goals and objectives as needed.

Requirements:

  • 5-7+ Years in the beauty industry, specifically in the makeup category
  • Knowledge of Color Theory
  • Firm grasp of competitor beauty products with a passion for the industry
  • Must have the abilitty to verbalize color and to give color direction
  • Handle an ever-changing fast paced work environment
  • Ablility to prioritize and manage multiple projects at one time with a strong attention to detail
  • Computer and MS Office proficiency

Location: San Rafael, CA Offices

Reports to: Product Development Manager

Posted: 12/16/14

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Web Developer – Magento/PHP

Overview: The Magento PHP Web Developer’s role is to build upon the organization’s web sites and keep them running smoothly with exceptional customer experiences. We’re looking for an experienced PHP / Magento developer that will work directly with our in-house development team and external partners on various projects. You will be implementing code and designs that includes front and backend work, mobile-friendly/responsive sites, database-driven applications, secure back-end systems, API’s, etc.

We are looking for a developer with strong Apache, PHP, MySQL and JavaScript experience. The ideal candidate is resourceful, highly organized, self-managed, deadline sensitive, as well as having a focus on making projects scalable and future proof. The ideal candidate will have experience with many languages and platforms.

This role must ensure creative solutions are technically feasible, and program deliverables to technical and brand standard requirements. As a multi-channel retailer, this role must follow company guidelines and existing templates to produce consistent materials, as well as code web site pages, emails, microsites, etc.

You must be able to implement feedback in a timely fashion, and test, track, resolve bugs, understand and implement coding schemes for tracking purposes.

Qualifications:

  • Full Stack AMP Management Experience
  • Front-End UI/UX Design
  • External Partnership Management
  • Expert PHP Knowledge
  • Magento E-Commerce Experience
  • MySQL Mastery
  • Experience with AJAX and Javascript Libraries

Location: San Rafael, CA Offices

Reports to: Head of Ecommerce

Posted: 11/11/14

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Accounts Receivable & Accounts Payable Specialist

Overview: Juice Beauty is looking for a high-caliber Accounts Payable & Receivable Specialist to join the growing accounting team. The right individual likes to problem solve, has strong accounting skills, works independently and is confident of their abilities.

Required Knowledge, Skills & Characteristics:

  • Distribute customer invoices and process all customer payments.
  • Manage accounts receivable collection to insure all accounts are current.
  • Process credit requests and follow up goods returns.
  • Enter invoices into accounting system, ensuring proper approvals and coding.
  • Generate check runs and distribute payments.
  • Answer accounts payable and accounts receivable related inquiries.
  • Daily bank reporting to management.
  • Enter and reconcile credit card expenses.
  • Reconcile the merchant account receipts to sales invoices.
  • Assist the Controller with benefits and payroll.
  • File annual 1099 forms.
  • Assist with annual audit preparation.
  • Other various ad hoc activities as needed.

Qualifications:

  • At least 5 years full-cycle accounts receivable experience in high-volume environment.
  • Bachelor’s degree in accounting or finance.
  • Strong organizational skills and attention to detail.
  • Strong Microsoft Excel skills – knowledge of lookup’s and pivot-tables are a must.
  • Familiarity with large retailer billing processes and web-portals.
  • Working knowledge in SAP Business 1 preferred.

Location: San Rafael, CA Offices

Reports to: Controller

Posted: 10/20/14

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Sales Manager Mass-Value Channel

Purpose: Achieve outlined sales goals in both quantitative and qualitative areas. Account responsibilities include all Juice Organics mass/value accounts in North America. We are looking for a sales manager who has a minimum of 3 years experience in the mass/value sales channels and understands how to call on mass/value retailers, follow through with effective sales proposals, organize the annual sales/marketing promotion plans for this channel, manages the chargebacks closely, manages sell in and sell through and more.

Responsibilities:

  • Presenting to existing and new retailers and following through with effective sales proposals.
  • Driving Revenue/Top Line Sales in Existing and identified new Accounts.
  • Working closely with the Operations/Production team to assure inventory availability.
  • Closely managing all chargebacks, gratis and promotion expenses for accounts.
  • Sales & Marketing plans for retailers.
  • Achieving outlined sell in and sell through goals in both a quantitative and qualitative manner.

Location: San Rafael, CA Offices

Posted: 5/27/14

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