Shipping & Returns

Shipping Overview

We offer shipping of online purchases to U.S. and Canada addresses only at this time. For orders shipping to a location outside of the U.S. or Canada , please email customerservice@juicebeauty.com.

*Please note that we ship Monday-Friday only during normal business hours. Any order placed during non-business hours will be processed the following business day. Orders will not ship over the weekend.


Shipping Costs

Juice Beauty offers FREE standard US Ground Shipping on all $30+ orders. No promotion code is required to receive free shipping on all $30+ US purchases.

Shipping Rates – Continental US

Delivery Option Cost Shipping & Handling Time*
Free Shipping $0 Ground Shipping 3-7 Business Days
Free Shipping – Signature Required $2.50 Ground Shipping 3-7 Business Days
Ground Service $6 3-7 Business Days
Ground Service – Signature Required $8 3-7 Business Days
2 Day Service – *Order Cut-off: Noon PT $19 2 Business Days
Overnight Service – *Order Cut-off: Noon PT $22 Next Business Day (M-F Only)

Shipping Rates – Alaska and Hawaii

Delivery Option Cost Shipping & Handling Time*
Free Shipping $0 Ground Shipping 3-7 Business Days
Free Shipping – Signature Required $2.50 Ground Shipping 3-7 Business Days
Ground Service $14 3-7 Business Days
Ground Service – Signature Required $16 3-7 Business Days

Shipping Rates – Puerto Rico

Delivery Option Cost Shipping & Handling Time*
Ground Service $14 3-7 Business Days
Ground Service – Signature Required $16 3-7 Business Days

Shipping Rates – Canada

Juice Beauty offers FREE Canadian Ground Shipping on orders of $100 and over (excluding taxes). No promotion code is required to receive free shipping on purchases of $100 or more. Customers are responsible for all Canadian import duties, taxes and brokerage fees (if any). These fees may be charged to you when your package reaches the Canadian border (these fees are not included in the shipping that we charge you).

Delivery Option Cost Shipping & Handling Time*
Free Shipping $0 6-14 Business Days
Ground Service $18 6-14 Business Days

Shipping Rates – Organics to Clear Skin Auto Replenishment Program

Delivery Option Cost Shipping & Handling Time*
First US Shipment $0 Ground Shipping 3-7 Business days
US Auto Replenishment $5.95 Ground Shipping 3-7 Business days
US 3 Day Service $9.95 3 Day Delivery
US 2 Day Service $19.95 2 Day Delivery
First Canada Shipment $16 Ground Shipping 3-7 Business days
Canada Auto Replenishment $16 Ground Shipping 3-7 Business days

*Estimated, including Juice Beauty processing time


Order Tracking

When you place an order with Juice Beauty, you will receive an order confirmation via email. If you have questions about your order please email customerservice@juicebeauty.com. Please include your order number in the subject of your email.


Out-of-Stock Items & Back Orders

Should an item on your order be out of stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.


45-Day Money Back Guarantee

If you are not completely satisfied with a Juice Beauty purchase for any reason, please return it for a full refund within 45 days. You are responsible for return shipping charges. We regret that we are unable to refund your original shipping charges (if applicable) unless the return was a result of our error.


Returns – Juice Beauty

  1. Complete the Return Form located on the invoice included with your shipment. Please make a copy of your invoice and keep for your records.

  2. The return must be postmarked within 45 days of the original ship date on your invoice, and the product must be mostly full. Multiple exchanges will not be allowed.

  3. Please ship the products to the address below to ensure that your return remains eligible for a refund.

  4. For all Juice Beauty product returns, please use the following address:

    Juice Beauty Inc.
    c/o Return Department
    1500 Cader Lane, suite 205
    Petaluma, CA 94954

  5. All bundled items must be returned with all components for a full refund.

  6. A full refund will be issued on a return that included a FREE product or a FREE gift only if the return is made within 45 days of original ship date on the invoice and the FREE gift accompanies the return. Any product that is returned without a promotional item(s) that was included with the original transaction will have the value of the promotional item (divided by the number of products purchased) deducted from the refund amount.

Please allow up to 14 business days from receipt of returned items to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles.


Returns – Blemish Clearing Solutions

If you purchased products from the Juice Beauty Blemish Clearing Solutions Auto Replenishment program, please refer to our normal return policy above or click here.